At Wave, consulting is at the core of what we do and who we are. From the late ’90s, our consulting first ideology has enabled us to build a custom solution for each client’s individual needs compared to a generic program. We work hand-in-hand with our customers throughout Buffalo, spending assets and time so that we have a thorough understanding of their pain points and goals and can create a personalized approach to strategic digital transformation.

Back Office Modernization

Your Back Office is the foundation of your business. If your standards have many blockers, the resulting loss of productivity will have a ripple effect throughout your entire organization. For example, let’s say a business acquires a new customer in minutes but requires several weeks to bring on a new employee or supplier. That’s an issue because both your employees' abilities and your partner’s products play a critical role in providing exceptional service to the customer. Therefore, if those elements are not operating efficiently, your customer is ultimately who is disadvantaged. Your Front Office can only be as capable as your Back Office, and both must be included in a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our expertise encompasses a thorough understanding of your business workflows as well as the technology that efficiently delivers intelligent information. We know what questions to ask and can define the right data to answer questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Outlining a plan is the most critical piece of a migration. Every migration requires a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations need to include folder structure, metadata mapping, security, search capabilities, and many other aspects that will help users to find appropriate information. It’s crucial that you invest the time to identify the problems you are having and what is necessary to resolve them.

 
 
 

Intelligent Information Management

It is widely accepted that the modern organization depends on numerous sources to compile data whether it’s a HCM, ERP, ECM, or CRM. Regardless of which system you’re using, it holds important business information and content that is crucial to the success of your company. Both organizations and their customers need information from multiple places to complete work, and this adds additional obstacles if that data is not easily available. The conventional method was to pull input into a central repository but this approach is not sustainable forever as one tool can’t manage everything, particularly in some mid-range to large companies.